FREE SHIPPING ON ORDER OF $100+
Orders are shipped according to best available rate and transit time as determined by our computers based on package weight and destination. Before you checkout you can see your shipping cost, use our easy to use shipping estimator prior to checkout. We use UPS as our primary standard service carrier, but packages may also ship via USPS and/or FedEX. Available for addresses inside the 48 contiguous states only. Give us a call or send a quick email if you have questions.
FREE SHIPPING ON TWISTER MACHINES
All Twister machines ship for free! Most orders placed before 11am PDT will be shipped the same day and on average are delivered in 1-3 business days. The Twister T2 has slightly longer lead time since it ships via freight carrier in a solid wood crate. Machines are very carefully packaged to ensure it arrives in perfect condition. The Twister T4 ships in two boxes standard UPS or FedEX, one box with the upper trimming unit and another box with the lower leaf collector. Once your Twister T4 or T2 arrives you will be up and running in 30 minutes or less!
100% DISCREET SHIPPING & BILLING
We enjoy our privacy and we know you probably do to. Privacy is important so orders placed on TrimBud.com are shipped with no reference of TrimBud.com or whats inside. Your credit card statement will show NWGS LLC for the charge.
Standard shipping is based on weight for orders within the 48 contiguous United States. Shipping rates for all orders outside the contiguous 48 states are based on package dimensions, weight and destination. All services may not be available in your area. For more information, please read our shipping policy details below.
Orders are shipped according to best available rate and transit time as determined by our computers based on package weight and destination. We use UPS as our primary standard service carrier, but packages may also ship via USPS and/or FedEX. Due to the large size of most filter orders a physical ship to address is needed. No PO Boxes.
3 Day Select Upgrade
Your 3 Day Select rate will be determined during checkout based on package dimensions, weight and destination.
You may upgrade to 3 Day Air Select, a guaranteed service. Your order will be delivered on the 3rd business day after the ship date. Please see chart for delivery days 3 Day Air Select shipments release Monday through Friday. Air services are not available to PO boxes. Hazardous/flammable items are restricted from air shipping methods.
2nd Day Air Upgrade
Your 2nd Day Air rate is determined during checkout based on package dimensions, weight and destination.
You may upgrade UPS 2nd Day Air, a guaranteed service. Your order will be delivered on the 2nd business day after the ship date. Please see chart for delivery days. 2nd Day Air shipments release Monday through Friday. Air services are not available to PO boxes. Hazardous/flammable items are restricted from air shipping methods.
Next Day Air Upgrade
Your Next Day Air rate is determined during checkout based on package dimensions, weight and destination.
You may upgrade to UPS Next Day Air, a guaranteed service. Your order will be delivered on the 1st business day after the ship date. Please see chart for delivery days. Next Day Air shipments release Monday through Friday. Friday shipments will arrive Monday. Air services are not available to PO boxes. Hazardous/flammable items are restricted from air shipping methods.
Truck Shipments deliver your order to your curb or dock. The charge varies based on distance, weight, bulk, and other factors. A physical address and phone number are required for delivery. The ship costs quoted include lift gate delivery if necessary. Additional charges for delivery to the door or inside the door are not included in the ship costs and will be determined by the shipping company at the time of delivery based on distance and other variables.
Free Shipping Promotions
Currently all orders $100+ ship for FREE!
- If the items qualify for Free Shipping but your order also contains other ineligible items, you'll be charged shipping fees for those ineligible items
- Excluded items shipping will be calculated using Live Rates
- Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping
- Excludes items that do not include a statement that they are eligible for Free Shipping next to their price. Also excludes certain oversize items.
- Applies to Continental U.S. delivery addresses excluding Alaska, Hawaii and Canada
- Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends
- Some special product, order, or handling fees may still apply
- May be used in conjunction with a promotion code. The qualifying amount is the total amount of the products purchased before the promotion code is applied
- If the items qualify for Free Shipping but your order also contains other ineligible items, you'll be charged shipping fees for those ineligible items.
- You will not receive Free Shipping on your order if any eligible items are canceled, bringing the total below our minimum
- We reserve the right to change or discontinue free shipping at any time
Outside the 48 Contiguous States
All shipments to customers in APO's, HI, AK and PR do not qualify for standard service fees Shipping rates are determined during checkout based on package dimensions, weight and destination.
International shipping rates are determined during the checkout process based on package dimensions, weight and destination. In some instances a customer service representative may contact you after the order has been received by our system. Depending on your country you may incur additional fees such as brokerage fees, taxes and duties. Please check with your local government on the possible costs.
Returns and Refunds
Returns are EASY
Give us a call or send our customer advocates a quick email.
How to return an order/item(s)
We will provide you with return instructions. Returns must be post-marked, within 30-Days from the date received and in re-sellable condition.
Exceptions (please contact us if any of the following apply to your return)
- Order total weight over 150LB are governed by our Large Item Return Policy
- Commercial Trimmers including but not limited to the Twister T2 and T4, Generators and other large equipment are sold "as-is" and are not eligible for returns.
- International Orders are governed by our International Return Policy
Once we receive your return, please allow a couple days for us to inspect and process your return. Credit Card and PayPal purchases will be refunded to the account you provided when you placed your order.
Packing and Sending Your Return
When getting your item ready to send back, please make sure that the item meets the following guidelines to expedite the return (and protect it):
- Make sure the item is in its original box and original packaging
- The product is securely packaged to avoid damage
- Include the RMA # that we provided for your return (makes our job easier)
Large Item Return Policy
Due to the expense of shipping large orders, large items are governed by a separate Return Policy. Be sure to carefully inspect all large Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.
Please note that you will be responsible for the actual freight costs in the following instances:
- You miss your delivery appointment
- You refuse or return a non-damaged, non-defective item
First and foremost our sincere apologies as this is not what we want our customers to experience. Within 30 days of the purchase date, we will gladly process an exchange of damaged/non-working merchandise. To return an item; We will provide you with return instructions. Damaged merchandise does not include packaging, during transit packaging may be worn, dented, etc. due to the carriers. If this is the case and the product is in perfect condition a new order or return will not be accepted. If orders ship in packaging other than a chipboard box such as a bucket, etc. a claim will not be allowed as long as the product is usable.
International Orders are governed by our Standard Return Policy with the following amendments:
- International Customers bear full responsibility for insuring return merchandise arrives at our warehouse within 20-days of initiating a return, including all incurred shipping, duty and tax charges
- Manufacturer warranties sometimes vary in countries other than the United States, please contact the respective Manufacturer to find out whether coverage varies in your country
Do you have restocking fees?
In very rare instances you may have a restocking fee. Typically this doesn't apply to most returns. If your purchase was for a commercial trimming machine and a return is approved there is a 15% re-stock fee.
- Non-defective merchandise returned in visibly used, or damaged condition
- Orders "Refused" without authorization
- Opened original product packaging that isn't defective
- Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)
Purchases are no longer covered by our Return Policy once the item is used. After this time, products are covered by their respective Manufacturers Warranty.